Return & Refund Policy
Returns and Cancellations Policy for Jeezon24
Cancellations
In case of cancellations when the order is not yet shipped, please reach out to us promptly and we will cancel your order. Please click [HERE](https://wa.me/9470633604) to WhatsApp us. You cannot cancel your order once it is shipped and in transit. We recommend you refer to the return policy in such situations. In the event of cancellation, any payment received is refunded immediately to the original payment method, and should reflect in 2-3 business days in your account.
Product or Delivery Concerns:
Product Damage / Defects / Incorrect Delivery / Incomplete Delivery / Functional Issues
We work with trained staff and dedicated technology to ensure the best quality products for your home. We are proud to make over 200k+ homes happy with our products!
If there's a mistake in your order on any of the above-listed grounds, please reach out to us within 2 days of receiving your order and highlight your concern. Our team will promptly issue a replacement for the product you ordered. In case a replacement is not available, the amount received will be refunded to your original payment method within 2 business days of receiving the complete details of the enquiry.
If You Changed Your Mind or Did Not Like the Product for Other Reasons
If you are not satisfied with the product for any other reason not mentioned above, you have a generous window of 7 days from the date of delivery to return the product to us.
All refunds in such cases are made as store credit that is usable towards any purchases on Jeezon24.com with a lifetime validity. Once we receive the returned item in good condition, the gift card will be issued.
Please note, one-side shipping fees are deducted when making the refunds in such cases as per the below slab:
- Order amount up to Rs.1000: Rs 100
- Order amount Rs.1001-2000: Rs 150
- Order amount higher than Rs.2000: Rs 250
The entire process takes about 8-10 business days (including pick-up, inspection, and issuance of gift card). We appreciate your patience on this matter!
Returns on purchases made using gift cards are not valid for returns or exchanges unless there is a defect in the product.
Exclusions from Return/Exchange
Consumables
We do not offer returns or exchanges on consumable products such as essential oils, perfumes, wax tablets, aromatherapy items, and candles once they have been opened and consumed. Given the nature of these items, we will only accept requests for these products if you have received a damaged order, incomplete order, or incorrect item.
Live Plants:
We do not accept returns on live plants. In case your product is damaged, we will be happy to issue a replacement.
Size:
We ensure that all sizes are clearly mentioned on our website. Please check the product dimensions before making your purchase, as we do not accept returns when the size of the product is the same as mentioned on Jeezon24.com.
Colour :
We make every effort to display the actual colour of a product. Please note that slight variations in colour may occur between the product images displayed on our website and the actual physical product. We will not be able to accept your request if the product colour is consistent with the images and descriptions provided.
Breakable Fragile Items
Given the fragile nature, we would not be able to pick up these products if they reached you in perfect condition.
How to Return
How to Place a Return Request Online
1. [Click here](https://jeezon24.com/login) to log in with your email and see your orders.
2. Click the order that you want to submit the return for.
3. Select a return reason and add a note for the store. Submit your request.
How to Place a Request on WhatsApp
WhatsApp us at +91 9470633604 or just click [HERE] (https://wa.me/9470633604) and tell us your concern, we'll handle the rest!
How to Pack a Return Order
We take great care in packaging our products to prevent any damage during transit, and it's important to handle them with care when returning them to us. Whenever possible, please use the original product packaging to re-pack the item. This will help protect it during transit and ensure it arrives safely. If the item is received broken when you return it, we would be unable to process a refund.
If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer support team on WhatsApp. We're here to help!